The alarm goes off for no reason

Updated October 14, 2026

First, find out what triggered the alarm. Open the Events → Alarming tab: it shows the cause and time of each alarm. Tap an event to see on the map where the car was parked.

Cause in the events	What to check
Shock detector triggered	The shock sensor sensitivity. Trucks, trams, thunder or doors of neighboring cars hitting yours can trigger the alarm
Tilt detector triggered	The tilt sensor sensitivity. Strong wind, snow on the roof, an uneven parking spot or loading onto a tow truck can trigger the alarm
Door opening while guarded	Whether all doors, the hood and the trunk close tightly. If the car was armed with a door open, you hear 3 short beeps

How to lower sensor sensitivity

1. Open Car → Advanced settings.
2. Lower the Shock sensor sensitivity or Tilt sensor sensitivity by 1–2 levels. The default is 4 out of 8.
3. Watch for a few days. If the alarms continue, lower it by one more level.

To turn a sensor off completely, tap Off on its scale. Do this only temporarily: without the sensor, the system won't notice a window being broken or the car being jacked up.

Car at a car wash or service station

Before a car wash or repairs, turn on service mode: the security functions are temporarily turned off and there will be no alarms.

If the doors are closed but the Door opening while guarded event keeps repeating, contact your installer: a door switch or its connection may be faulty.